Welcome to BT Wholesale e-chat
***Mandatory requirement – please ensure you have an open fault before starting an e-chat with the BTW Failed Retest team***
So that we can get you the right help quickly, please can you provide us with the following information
Your full name or employee ID*:
Your company name*:
End User Telephone*:
What is the current fault condition*:
Which of the trial criteria does the inquiry meet?
(please refer to the BTW trial comms)*:
Stabilisation period NSC / NCR
DSLAM Port issues
All information marked with an * must be provided.
Please can you give us a summary of your inquiry below, the more detailed you are, the quicker and the better we can help you.